As the grid evolves, reliability planning must also evolve. Electricity customers believe a robust, open process to consider a broad set of options will benefit all consumers.

Electricity customers’ role in maintaining system reliability is changing—customers play an increasing role in system reliability.

Electricity customers can provide resources to adapt to changing conditions and rapidly recover from disruptions.

Electricity customers expect utility providers to invest in and develop new technologies that can reduce the magnitude and duration, as well as the frequency of outages.